Relocation can feel overwhelming at any stage, so it’s natural to wonder where to start, how to pack effectively, and how to organize the process end to end. This FAQ provides clear, practical answers for each step—from planning and packing to delivery and setup.

Go Pro Moving makes moving easier with responsive support, transparent guidance, and professional service at every milestone. The team offers safety‑first handling and coordinated logistics so every question has a concise, actionable answer.

Focused on care and trust, Go Pro Moving provides prompt communication and tailored recommendations, from fragile‑only packing to specialty items and storage options. The team is ready to answer questions and provide personalized advice for a smooth, low‑stress experience.

Planning and booking

How do I schedule or reschedule?
Contact Customer Care for long-distance moves; advance notice is required. Local moves can be scheduled online or by phone.
How far in advance should I schedule delivery or pick-up?
Advance notice is required; reserve online for local moves or through Customer Care for long-distance.
When should I make my reservation?
As early as possible; a spot can be held even if final details are pending.
How much time in advance should I reserve?
Aim for at least one month ahead to secure exact dates and times.
What’s the ideal lead time by season?
Plan 1–2 weeks ahead in off‑peak months; 3–4 weeks in peak season (April–September).
Best days of the week to move?
Weekdays—especially Tuesday or Wednesday—offer better availability and lighter traffic.

Call our customer support at +1 (888) 711-4778.

Cost and payment

What’s included in your prices?
Professional movers, equipment, furniture protection, disassembly/reassembly, fuel (most locations), and basic insurance.
How do you charge for local vs. long‑distance?
Local: hourly based on crew size. Long‑distance: distance and shipment weight.
Are there extra charges for stairs/elevators?
Local: typically no. Long‑distance: accessorial fees may apply for obstacles.
What forms of payment are accepted?
Visa, MasterCard, Discover, cash, and cashier’s checks; a 3% surcharge applies to long‑distance credit card payments.
When is payment due?
Full payment is required before delivery and unloading, in line with federal regulations.
Should I tip the movers?
Optional but customary; 15–20% is common based on service quality.
What if I cancel—do I get a refund?
Refunds depend on timing; see the cancellation policy or call support.

Services and features

Do you help with packing?
Yes. Full and partial packing services are available, including furniture protection and packing materials.
Do you disassemble and reassemble furniture?
Yes, with no extra fees for this service.
Will movers place items where needed at the new home?
Yes. Furniture and boxes are set exactly where directed.
Do you handle antiques and artwork?
Yes. Specialty handling for valuable art and antiques, including custom protection solutions.
What is a commercial/office move?
Tailored relocation for businesses, offices, and facilities with custom planning and logistics.
Service promise
We handle the heavy lifting so the move stays calm, organized, and on schedule.

Storage and packaging

Do you have mobile storage units?
Yes—green, mobile wooden vaults are available.
How are items stored?
In individual wooden vaults or dedicated spaces based on size and type.
Do you offer commercial storage?
Yes—warehouse storage with inventory control tailored to business needs.
Can you store oversized items?
Yes—ample space and climate‑controlled options for large furniture and equipment.
Is storage secure?
Yes—multi‑layer security with a long track record of safe storage.
Do you provide wardrobe boxes?
Yes—free for local moves; available for purchase on long‑distance moves.
Can I order packing supplies from you?
Yes—call with needs; delivery time and fees depend on distance from the warehouse.
Are my belongings insured?
Basic coverage is included; all items are protected according to policy terms. Experienced crews handle belongings with care throughout the process.

If needed, this can be formatted for a web FAQ page with anchor links, expandable accordions, and inline CTAs to request a quote or call +1 (888) 711-4778.

Moving day and logistics

What time should movers arrive?
Customer Service will call 48 hours before the move to confirm an arrival timeframe.
When will the container arrive?
An estimated service window will be emailed and shown in the online account the evening before the scheduled service.
What is a delivery window?
A delivery window is a date range when items are expected to arrive, based on shipment size, distance, routing, and season.
How many movers will be on the crew?
Teams typically range from 2 to 8 movers, matched to the scope, access, and timing requirements.
How big are the trucks?
Local and long‑distance moves generally use 26‑foot biodiesel trucks; certain deliveries may utilize 18‑wheeler trailers.
Do I need to be home during the move?
Yes. If unavailable, designate a trusted adult representative with Power of Attorney.
What’s the latest time movers work?
Crews work until the job is complete, unless restricted by building rules or local ordinances.
Will bad weather affect my move?
Severe weather can impact timing and delivery windows, though crews are trained to operate safely in most conditions.

Regardless of conditions, professional crews stay focused on safety, care, and completing the job to standard.

Company and security

Are movers background‑checked?
Yes. All crew members pass background checks and complete a minimum of 30 hours of safety and skills training.
How many years of experience do you have?
More than 10 years of professional moving experience.
Are you a broker or do you use subcontractors?
No. A dedicated, in‑house team operates company‑owned trucks.
Are crews full‑time employees?
Yes. Highly trained, experienced movers work exclusively for Go Pro Moving—no day laborers.
What if something is damaged?
Liability depends on the coverage selected: basic coverage is included; Full Value Protection is available for an additional cost.
Who do I contact after the move?
Reach Customer Service using the contact details provided in the move documents.

Go Pro Moving prioritizes clear communication, dependable support, and first‑class workmanship throughout the entire relocation. Reputation and client trust matter, and every move is managed with professionalism and care.

Call +1 (888) 711-4778. The customer service team will provide guidance and help with any questions.