Effective date: 02.10.2025

1. Who we are

This Privacy Policy explains how Go Pro Moving (“Company,” “we,” “our,” “us”) collects, uses, shares, and protects personal information when operating our website and related online and offline services (the “Website” and “Services”). By using the Website/Services, visitors and customers agree to this Policy.

2. Scope

This Policy applies to information collected via our Website, contact and quote forms, emails, phone calls, SMS, chat, in-person interactions, and other channels linked to this Policy. It does not cover third‑party websites, platforms, or services we do not control.

3. Information we collect

Identifiers: name, phone, email, postal address, IP address, and device IDs.
Commercial/service data: requested services, inventory details for quotes, preferred dates, origin/destination, communication history, estimates, invoices.
Payment data: tokenized or last‑4 digits, transaction metadata via payment providers; we do not store full card numbers on our servers.
Internet/activity data: pages viewed, links clicked, time on page, referral URLs, browser/OS, approximate geolocation from IP, collected via cookies/analytics.
User content: messages submitted via forms, emails, reviews/testimonials, documents/photos relevant to a move.
Inferences: service preferences derived from interactions (e.g., packing needs, storage interest).

Sensitive data: we do not intentionally collect sensitive personal information (e.g., SSN, precise geolocation, health data). If such data is inadvertently provided (e.g., in attachments), it is deleted or restricted and used only as necessary to provide requested services and comply with law.

4. Sources of information

Direct interactions: website forms, calls, emails, SMS, chat, surveys, and in-person.
Automatic collection: cookies, pixels, SDKs, and similar technologies for analytics, performance, security, and advertising.
Service providers/partners: payment processors, CRM, analytics, ad platforms, review tools, mapping/shipping and logistics partners.

5. How we use information

Provide and manage moving, packing, and storage services; prepare quotes, reservations, and scheduling.
Communicate about estimates, appointments, service updates, and support; send transactional notices.
Process payments; prevent fraud/abuse; ensure safety, security, and compliance.
Improve Website and Services; perform analytics, testing, reporting, and quality assurance.
Marketing and remarketing where permitted by law (email, phone, SMS, digital ads) with opt‑out options.
Comply with legal obligations, enforce terms, and protect rights, users, personnel, and property.

6. Cookies and tracking

We use cookies, pixels, tags, and similar technologies to remember preferences, improve user experience, measure performance, and deliver/measure advertising where applicable. Browser settings may limit cookies; some features may not function without them. Additional controls appear in “Your privacy choices.”

7. Disclosure of information

Service providers: hosting, CRM, customer support, analytics, payments, insurance/claims, secure storage, transportation/logistics, email/SMS, security/anti‑fraud. These parties act under contract and our instructions.
Business transfers: in connection with a merger, acquisition, reorganization, or asset sale.
Legal and safety: to comply with laws, court orders, or protect rights, property, and safety.
With consent: when individuals request or consent to sharing (e.g., publishing testimonials).

We do not sell personal information for money. Some analytics/advertising may be deemed “sharing” under applicable laws; see “Your privacy choices” for opt‑out mechanisms.

8. Data retention	We retain personal information only as long as necessary for the purposes described (service delivery, legal, accounting, tax, and security) and then delete or de‑identify it according to our retention practices.
9. Security	We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
10. Children’s privacy	Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If such data is identified, we will delete it in accordance with applicable law.

11. Your privacy choices

Communications: opt out of marketing emails via unsubscribe links; for SMS/phone marketing, reply “STOP” or contact us to opt out. Transactional communications may still be sent.
Cookies/ads: use browser settings and, where available, our cookie banner/preferences to control analytics/advertising cookies; use platform‑level ad settings and industry opt‑out tools.
Do Not Sell or Share: where required, a “Do Not Sell or Share My Personal Information” link enables opt‑out from cross‑context behavioral advertising.
Sensitive data limits: if sensitive data processing occurs, a “Limit the Use of My Sensitive Personal Information” option will be provided as required.

12. Texas privacy rights

If applicable, Texas residents may have rights under the Texas Data Privacy and Security Act (TDPSA). These may include:

Know/access: request confirmation of whether personal data is processed and access to such data, including categories and purposes of processing, and categories of third parties to whom data is disclosed.
Correct: request correction of inaccuracies in personal data, considering the nature of the data and processing.
Delete: request deletion of personal data provided by or obtained about the individual.
Data portability: obtain a copy of personal data in a portable and, to the extent technically feasible, readily usable format.
Opt‑out: opt out of processing for targeted advertising, sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.
Non‑discrimination: no denial of services or unlawful discriminatory treatment for exercising rights.

13. How to exercise rights	Submit a verifiable request using the methods in “Contact us.” An authenticated appeal process is available if a request is denied; appeal instructions will be provided in the denial response, and unresolved appeals may be directed to the Texas Attorney General as allowed by law. Reasonable authentication may be required. Multiple submission methods will be provided where required.
14. Other state and international rights	Depending on residence, similar rights (access, deletion, correction, portability, restriction/objection, and opt‑out choices) may apply under other U.S. state laws and international frameworks. Personal data may be transferred to the United States and other countries where operations and providers are located, with safeguards as described in this Policy and required by applicable law.
15. Do Not Track	Some browsers send Do Not Track signals. Services may not respond to these signals. Cookie and preference controls can be managed using the options described in “Your privacy choices,” including platform-level settings and industry opt‑out tools where available.
16. User‑generated content and reviews	Content submitted to public areas (for example, testimonials or reviews) may be visible to others. Avoid including personal or sensitive data that should remain private. Content may be moderated or removed if it violates terms or law.
17. Data accuracy and updates	To help keep data accurate and up to date, please notify of changes to contact details or service information. Where available, account holders can review and update information through their account.
18. Third‑party links and services	The Website may link to third‑party sites or embed tools (such as maps, review widgets, payment pages). Use of third‑party services is governed by their own privacy policies and terms.
19. Employee and contractor data	Personal information about employees, applicants, and contractors is handled under separate notices and internal policies, available during onboarding or upon request.
20. Changes to this Policy	This Policy may be updated periodically. The “Effective date” reflects the latest version. Material changes will be posted on the Website and take effect upon publication unless otherwise stated.